Finding Serial Numbers – Mac

April 17, 2020 60
Finding Serial Numbers Serial numbers are usually printed on stickers or etched into some devices, but if the sticker is removed or worn then you will need to find the number on your device. This article will list how to find serial numbers on a variety of devices. On Mac computers it will res...

Finding Serial Numbers – PC

April 17, 2020 3754 2
Serial numbers are usually printed on stickers or etched into some devices, but if the sticker is removed or worn then you will need to find the number on your device. This article will list how to find serial numbers on a variety of devices. The Service Tag sticker on a Dell desktop computer may...

Mac Certificate Issues

June 8, 2020 91
Users experiencing certificate-related issues on their Mac OS, check your OS version by clicking the Apple icon in the top left corner of the screen, then About This Mac. If you are using Mac OS version 10.12 or older, upgrade the operating system. Instructions for upgrading can be found here. ...

Print to PDF

March 17, 2020 37
Many applications in Windows and Mac OS support printing to PDF, rather than a printer. Printing to PDF will covert your existing file to a .pdf file type. This allows you to convert images, documents and many other forms of text/image file to the .pdf format. Exact steps will vary between programs,...

Soft Phone Setup

May 15, 2020 667
Downloading, Installing, and Configuring Avaya OneX Soft Phone   Note: Before you’re able to use Avaya OneX Soft Phone, you must submit a request to have the service enabled. You can start the process by going here, clicking the “Request” tab, and filling out the “Soft Phone Request” form. ...

Mapping Network Drives

April 6, 2020 773 3
To connect to an OU network drive, you will need to first be connected to Wifi@OU, an OU ethernet connection, or if you are off campus, connected to the OU VPN. Please note that off campus connections may experience connection issues due to firewall or security settings with some internet service pr...

South Campus Wifi Casting Issues

March 5, 2020 27
As of March 2nd, 2020: this issue should now be resolved. If you are still having issues, please call 325-HELP or contact us through our website. If you live in the OU residence halls and attempt to "cast" to a device through the OU wireless network, you may experience issues. Currently some buil...

Instructors – Getting Started w/ iClicker (Request a Kit)

December 17, 2019 10
Some rooms on OU's campus are already iClicker ready thanks to professors who have already began implementing iClicker into their teaching methods.  If you need to set up your own class room to integrate iClicker, please fill out the iClicker Instructor Kit request form. After the form is complet...

Classroom Technology Guide

December 17, 2019 22

Security Training

December 19, 2019 6
The IT Security group provides training for campus. Several types of training are available to departments on campus. These include online security training for employees, in-person security training, and phishing assessments. Select one that best meets your needs or a combination of all for complet...