Contact Us

We’re Here to Help! OU Information Technology is here to help solve your technology problems. You can contact us:

  • By Phone (405) 325-HELP (4357)
    • Normal Business Hours: Open M-F 8AM – 5:30PM
    • We are currently offering extended support hours M-F 8AM – 8PM, Sat-Sun 12PM – 4PM
    • Zoom support is available M-Th 8AM – 9PM, F 8AM – 8PM
    • Closed: Memorial Day 5/25
  • In Person: The IT Service Center in the Engineering Lab is open starting August 10th, 2020 by appointment only. Please call 325-HELP for assistance with setting up an appointment.
  • Online: By filling out the form below.
  • Chat: Our automated chat attendant is available to assist with many common requests.
For quicker service, locate and submit a request based on the service using the IT Service Catalog by clicking the button below. To request assistance with an IT service not listed in the IT Service Catalog or if you have a general IT question, please use the form below.
IT Service Catalog General IT Support

Device Support

OU IT is pleased to provide warranty hardware service work on all Apple desktops and laptops, and on consumer-grade Dell desktop and laptops. We can also attempt to provide hardware service work on out-of-warranty systems from these or other vendors. Upon initially contacting IT Services through one of the methods outlined above, our agents will attempt to resolve your issue remotely. If direct hardware repair is required, IT can check in the computer and direct the customer to our drop off location. Please note that for out of warranty device support, or for assistance with software issues, we may require a small bench fee. Once the work is complete, IT will contact the user for computer pickup.

Knowledge Base

Need an Answer? Then Ask IT! Did you know that you can find more information and answers to many of your technical questions 24/7 by visiting our knowledge base? If you can’t find the answer you need, please be sure to let us know using the form above.

Cherwell Service Management

To view your open or closed incidents, please visit the Cherwell customer portal. For best results, please use the Chrome or Firefox internet browsers. Safari is currently unsupported by the customer portal.

Remote Learning & Work Initiatives

For guidance on OU remote learning, teaching, and working, please visit the following websites:

LearnAnywhere
https://www.ou.edu/learnanywhere

TeachAnywhere
https://www.ou.edu/teachanywhere

WorkAnywhere
https://www.ou.edu/workanywhere

QUESTIONS ABOUT IT SERVICES? Check our FAQ