Contact Us

We’re Here to Help! OU Information Technology is here to help solve your technology problems. You can contact us:

  • By Phone (405) 325-HELP (4357)
  • In Person: At any of our Service Centers
  • Online: By filling out the form below
  • Chat: Our automated chat attendant is available to assist with many common requests.
For quicker service, locate and submit a request based on the service using the IT Service Catalog by clicking the button below. To request assistance with an IT service not listed in the IT Service Catalog or if you have a general IT question, please use the form below.
IT Service Catalog General IT Support

Walk In Support

OU IT Service Centers have been established across campus to help members of the OU campus community get back up and running quickly when they have technology problems. We can help with OU account issues, give guidance on OU Systems and software questions, and even provide support with your personal or OU-owned computers and other devices. We are Apple and Dell warranty certified, meaning we can repair these devices under the manufacturer’s warranty. For out of warranty device support, or for assistance with software issues, we can still save the day, but may require a small bench fee prior to providing service.

Knowledge Base

Need an Answer? Then Ask IT! Did you know that you can find more information and answers to many of your technical questions 24/7 by visiting our knowledge base? If you can’t find the answer you need, please be sure to let us know using the form above.

Cherwell Service Management

To view your open or closed incidents, please visit the Cherwell customer portal. For best results, please use the Chrome or Firefox internet browsers. Safari is currently unsupported by the customer portal.

Service Centers

Bizzell Library
Address: 401 West Brooks St. Room 125
Hours: M-F 8am – 5:30pm

Engineering Lab
Address: 200 Felgar St. Room 201
Hours: M-F 8am – 5:30pm, Select Weekends

OU Memorial Union
Think Tank
Address: 900 Asp Ave. Room 101
Hours: M-F 9am – 4pm

Campus Holidays

Service Centers will be closed for campus holidays
Campus Calendar 2019-2020

QUESTIONS ABOUT IT SERVICES? Check our FAQ